CITY OF BROWNSVILLE WATER DEPT.

ATTN: Per the State of Kentucky, customers must download and complete this Lead & Copper Pipe Survey form and send it to the water office (by mail, email, or in person).

To download the Lead & Copper Pipe Survey form CLICK HERE.

City of Brownsville Online Billing & Payment Portal!

An Easy & Convenient Way to View and Pay Your Bill Online 

GO PAPERLESS!!  SIGN UP FOR ONLINE BILLING SERVICES AND HAVE INSTANT ACCESS TO YOUR ACCOUNT INFORMATION 24/7

To make a City of Brownsville Water Department bill payment (even if you have not yet registered):

-         Under the Unregistered Users heading, click where it says "Click Here to pay your bill."

-         This will take you to the SOFTtelPay payment system where you will enter your account number, payment amount, and credit card information.

To register so you can view your next bills online:

• Before you begin, make sure you have your current bill in hand because you must enter your name and account information exactly as it appears on the bill. (If any information is incorrect, you must contact your utility office through their preferred method.)
• To begin the registration process, go to brownsville.viewmybill.net and click the "Register" link. However, this will not allow you to see your bill until the utility company does your next billing. After you submit your registration, you will receive an email where you must click the link to activate your account. At this point, you can login to your account and view your balance (but not your bill yet).
• After the next billing, you will receive an email notifying you that your bill is ready to be viewed. Be sure to add the following 2 email addresses to your Address Book so the emails do not get blocked: notifications@mail.viewmybill.net and softtelpay@mail.viewmybill.net
• Once you have received your first bill, you can click the link and login with your email address and password to view your bill. If you wish, you can pay your bill from your account screen or from the Bulletin Board screen. You will need your company ID 4221011 and the last 8 digits of your account number off your bill.

When you sign up for Online Billing Services you will receive a monthly email notification when your bill is ready for viewing.  No more bills to file or shred!!  Simply register for Online Billing Services and you will have instant access to your account information.

(Please be aware that you will have the option to receive a paper bill still when you register. If you opt out of receiving a paper bill, you will be able to print a copy of your bill from the website after you login.)